Terms of Service
Provider: Vektor HQ, a sole proprietorship (enkeltmandsvirksomhed) registered in Denmark, CVR 46519779, Sandkaj 17, 2150 Nordhavn, Denmark, contact@vektorhq.ai ("Vektor", "we", "us"). Service: the Vektor sales-intelligence software and website at vektorhq.ai (the "Service"). You: the individual or organisation that subscribes ("you", "Customer"). Effective date: June 23, 2026. Version: 3.1.
1. Agreement
By creating an account, clicking "I agree", or using the Service, you accept these Terms. If you accept on behalf of an organisation, you confirm you have authority to bind it. If you don't agree, don't use the Service.
2. The Service
Vektor provides AI-generated sales preparation, research and coaching for sellers. Output is produced using third-party AI models and public or third-party data sources. We may add, change or remove features, and we'll give paying customers reasonable notice of material adverse changes.
3. Accounts and eligibility
You must be at least 18 and give accurate registration details. You're responsible for activity under your account and for keeping your login secure. The Service is available to both individual professionals and teams within organisations.
4. Plans, fees and payment
4.1 Plans. We offer a free plan and one or more paid plans, described at checkout. The free plan has usage limits and carries no fees and no refund obligations. Paid plans may be per-seat and billed monthly, quarterly or annually; longer billing terms may be offered at a lower effective price. The billing term, seat count and price are shown at checkout or on your order form.
4.2 Paying by card (self-serve). Paid subscriptions are billed in advance on a recurring basis through our payment provider (currently Stripe), which acts as Merchant of Record, meaning it is the seller of record for your purchase, and your payment, refunds and chargebacks are also governed by its terms.
4.3 Paying by invoice (enterprise). Enterprise customers may be invoiced under an order form, payable by bank transfer within 30 days. Overdue amounts may accrue interest at the rate allowed under the Danish Interest Act (renteloven) and may lead to suspension. Enterprise fees follow the order form and aren't subject to the self-serve refund terms in §4.6.
4.4 Taxes. Fees exclude VAT and other taxes unless stated. VAT is applied per law: Danish VAT for DK customers; reverse charge for EU business customers with a valid VAT number; customer-country VAT for EU consumers, handled by our Merchant of Record where applicable.
4.5 Price changes. We may change fees with at least 30 days' notice, effective at your next renewal. Changes never affect a period you've already paid for.
4.6 Refunds. Paid subscriptions are billed in advance for the full period. Except where the law requires otherwise, fees are non-refundable and we don't pro-rate unused time after you cancel or downgrade. When you cancel, you keep paid access until the end of the current period (see §4.7). This doesn't affect the consumer rights in §5 or any mandatory rights that can't be waived.
4.7 Cancellation & auto-renewal. Subscriptions renew automatically unless cancelled before the renewal date. You can cancel anytime in account settings, via the payment provider's portal, or by contacting us. Cancelling stops future renewals; your access continues until the end of the period you've already paid for, then reverts to the free plan. No cancellation fee.
5. Consumer rights (EU/Denmark)
If you're a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for digital services bought at a distance. Because the Service is supplied immediately, when you start a paid plan you may be asked to request that it begin during the 14-day period and to acknowledge that you then lose the withdrawal right once the Service has been fully performed, as allowed under Danish/EU law. Where the withdrawal right still applies, you may withdraw within 14 days for a refund, less a proportionate amount for service already provided at your request. Nothing here limits mandatory consumer rights.
6. Acceptable use
You agree not to: (a) resell or sublicense the Service without authorisation; (b) reverse-engineer, scrape, or build a competing product from it; (c) use it unlawfully or to process data you have no right to process; (d) overload or attack the infrastructure; or (e) upload personal data of other people without a lawful basis and any required consents (see §8.1).
7. Customer data and AI output
7.1 Your data. You own the data you submit ("Customer Data"). You grant us the licence needed to process it to provide the Service.
7.2 AI output. The Service produces AI-generated content that may be inaccurate, incomplete or out of date. It is decision-support, not professional, legal, financial or factual advice. You're responsible for reviewing and verifying output before relying on it.
7.3 How we use your data for AI. We do not use your Customer Data to train third-party AI models, and we do not build our own AI models from your raw data. We may create aggregated and de-identified information (which cannot identify you, your organisation or any individual) and use it to operate, secure and improve the Service. Full detail is in our Privacy Policy and DPA.
7.4 Sub-processors. We use vetted third-party providers (AI model provider, hosting, database, payments, email) to run the Service. The current list is at /sub-processors.
8. Your responsibilities for content you upload
8.1 Consent for transcripts you upload. Vektor does not record calls itself. You upload call transcripts, recordings and notes you already hold. You confirm that you have the right to upload them and have obtained every notice and consent required (including any consent to record a call) from the people involved. You are solely responsible for how any recording was made. You agree to indemnify us against any claim, loss or fine arising from missing consents or from your unlawful use of the Service. We are a neutral container for the content you choose to upload.
8.3 Content you have the right to upload. You may configure the Service with your own materials, including sales methodologies, frameworks, playbooks, battlecards and other content you license from third parties (for example a licensed sales methodology). You confirm that you have the right to upload and use that content in a third-party hosted service like ours, and that doing so does not breach any licence or agreement covering it. Vektor is a neutral container: we don't review, validate, police or enforce the licence terms of any methodology or material you upload, and we take no responsibility for your right to use it. You agree to indemnify us against any claim, loss or fine arising from content you upload that you did not have the right to upload or use.
8.2 No sensitive data. Please don't upload special-category data (health, racial/ethnic origin, political/religious beliefs, sexual orientation, biometric/genetic data, trade-union membership) or government IDs, payment card numbers or passwords. The Service isn't intended for it.
9. Data protection (GDPR)
We process personal data under our Privacy Policy (/privacy) and, where we act as processor for Customer Data, under our Data Processing Agreement (DPA) (/dpa). We comply with the GDPR. Core data is hosted in the EU (Render EU + Supabase EU).
10. Intellectual property
We and our licensors own all rights in the Service, software and branding (including the Vektor name and mark). We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. As between you and us, you keep your Customer Data and your output, subject to §7.
11. Availability and support
We work to keep the Service available and reliable, using commercially reasonable efforts. As an early-stage product we don't offer a formal uptime SLA yet, and the Service may occasionally be unavailable for maintenance or reasons outside our control, unless an enterprise order form says otherwise.
12. Warranties and disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and accuracy of AI output. Mandatory consumer warranties are unaffected.
13. Limitation of liability
To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, consequential or special damages, lost profits or revenue, or lost or inaccurate data; and (b) our total liability for any and all claims relating to the Service is limited to the total fees you paid us for the Service in the 12 months before the event giving rise to the claim. Nothing limits liability that can't be limited by law (e.g. gross negligence, intentional misconduct, death or personal injury, or mandatory consumer rights).
14. Your indemnity
You agree to indemnify us against claims arising from (a) your unlawful use of the Service, (b) your breach of these Terms, or (c) content you upload without the rights or consents required under §8.
15. Confidentiality
Each party protects the other's non-public information and uses it only to perform under these Terms.
16. Changes to these Terms
We may update these Terms. We'll notify paying customers of material changes with reasonable notice; continued use after the effective date means you accept them.
17. Governing law and disputes
These Terms are governed by the laws of Denmark. The courts of Copenhagen (Københavns Byret) have exclusive jurisdiction, subject to any mandatory consumer protections that let a consumer bring proceedings in their home country.
18. Miscellaneous
If any provision is unenforceable, the rest stands. We may assign these Terms in a merger, acquisition or asset sale. These Terms, plus any order form, the Privacy Policy and the DPA, are the entire agreement.
18.1 Use of name and logo. You agree that we may use your name and logo on our website and in our customer lists to identify you as a Vektor customer, in a factual and non-misleading way. Any other marketing use (including press releases, case studies, testimonials, or other promotional materials) requires your prior consent (which may be given by email). You can ask us to stop using your name and logo on reasonable notice, and an enterprise order form may set different terms. We won't imply any endorsement beyond your use of the Service.
19. Contact
Vektor HQ, CVR 46519779, Sandkaj 17, 2150 Nordhavn, Denmark, contact@vektorhq.ai